ITSM

Services & solutions

ICT at the business’s service In the pursuit for organizations to become high performance businesses, organizations must develop a roadmap to transform IT from being technical oriented to a business service orientation. ITSM has to be seen as a key enabler for this transformation. The customer value proposition of ITSM is very clear: Increased business efficiency Optimization and automation of IT service processes Decrease of interruption time of the information systems Better management of costs and changes Increased end-user or customer satisfaction Improved security of infrastructure and business Devoteam ITSM service offering will indeed support the business by : Clearly defining the services provided by the IT organization (documented into a Service Catalogue) Proposing appropriate control of changes to the IT infrastructure including impact analysis, cost, and roll-back or back-outs (Change & Release management) Assessing required underlying (scalable) IT infrastructure to meet continual change and respond to business innovation (Capacity Management) Assisting in specifying service interruption windows based on the service criticality and priority of the service (Incident and Service Level Management) Identifying, controlling and accounting for service assets and configuration items (Configuration & Asset Management) Advanced monitoring & control for IT and hybrid environments Devoteam’s value offer building blocks: